Aug 20, 2020 9:53 PM in response to i_rina. You must feel desperate at this time. 2018-2023 Signify Holding. ShYnNoK. All you need to do is set up a new entertainment area on your smartphone. This guide will tell you why your Hue Sync has connection errors. You may have an access point or two within your home if you like to use smart home devices. Apple disclaims any and all liability for the acts, tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Everything that happens on scenario 1 happens here. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Your email address will not be published. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Uninstall both Hue and Hue Sync app and reinstalled them. The Most Common Philips Hue Problems, and How to Fix Them I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Here I will give some suggestions if you will have some glitches. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. For example, HDMI 1 could be the name of your gaming console. This wont harm your app or connected devices. Hello, I am James Beetie and I am a bit of a self-confessed nerd! With Philips Hues new devices, all is possible. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. You also can turn off the 5ghz network to see if it works. 2. 4. Hue Play HDMI Sync Box | Philips Hue US Downgrade Back to Previous Hue Sync App Version. When lots of users have various problems, they dont know how to solve even if they do the various test. Can It Support Both?! While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, how to do if the method doesnt work? Similar to the previous one, this one is also easy to solve. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. How to set up Hue sync box | Philips Hue US We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. On your PC, search for %appdata% in the taskbar. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Any help appreciated. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Hue Play HDMI Sync box | Page 14 | AVForums Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 7. Aug 25, 2020 7:50 PM in response to jdo_apple. My AVR supports Dolby vision pass through. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. However, it just supports 60Hz inputs currently. Hopefully with working files this time around! all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. 3. APs are also best used for devices that dont require a 100% reliable internet connection. Who knows? Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. UU. Create an account to follow your favorite communities and start taking part in conversations. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Lets go through some of the most common bugs and how you can fix them quickly and easily. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. When the connection is confirmed, tap Search . It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. 6. For the connection issues, there will be many solutions, one method works for you but may not work for others. Just a case of waiting for some offers with Black Friday looming. Hue uses these connections to create their surround lighting experience. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Or want to be part of a movie? You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Sometimes your App maybe gets messed up, so it would be having connection issues. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. However for some users, they dont understand the charm in a practical moving watching experience. 5. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. (6 Safety Tips). 5. This is a pretty glaring problem. Wait 30 seconds. Sometimes goes off unexpectedly then has to be synced again. Looks like no ones replied in a while. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. This site contains user submitted content, comments and opinions and is for informational purposes New technology and new devices will always have some problems for many users. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. This folder will have sub-folders for each application. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. In order to try this fix, you need to delete your apps data. Please note that all comments go into a moderation queue (to prevent blog spam). Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Or experience the music that you are listening to transports you to a different universe? In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Great article. provided; every potential issue may involve several factors not detailed in the conversations Now you can try to downgrade back to the previous version. Thank you for using Apple Support Communities. , you may have some common issues with it. (2 ways), Are Philips Hue Bulbs Bright Enough? But you will still have some connection issues. I am loving mine with the gradient strip as well. If you are unsure about installation, refer to the manual that came with your Hue sync box. Good question. I was going to send mine back as I couldn't get it working properly all the time. 8 Ways To Fix Philips Hue Sync Not Working or Not Connecting With Your Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. The Hue app is the central control for all of your Hue devices on your smartphone. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? All you need to do is connect the HDMI port to the primary slot in your TV or media system. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . How does this all work? Select your Wi-Fi network and tap Connect. Open up "Settings" on your iOS device. The consent submitted will only be used for data processing originating from this website. Connect the Hue sync box to power and your TV. This website uses the TMDb API but is not endorsed or certified by TMDb. Does Ring Now Offer 24/7 Recordings? Find the Hue Sync app folder and delete the data inside of that nested folder. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn This software allows the lighting system to react to the media youre playing on your computer or phone. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Description. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Hue Play HDMI Sync box | Page 20 | AVForums Does your eye start adapting? Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. If Not, Why Not?! A: Answer. You can open it by typing %appdata% in the taskbar. Yes, *Image on the television? Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. It may not display this or other websites correctly. So, it would seem I'm the only one having this issue. I have the same problem if I use apple TV straight to the TV. They recommended I change the cable between the Sync Box and my TV. It should display a wide range of folders for apps installed on your device. It really adds to the experience and may reduce your eye fatigue. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? TV signal drops until I reopen the Hue Sync app. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Honestly considering a return. Buy in India Philips Hue Play HDMI Sync Box - Tanotis However, whether its the app or the physical box, both systems are known to have some issues during connection. Click on the search icon on your taskbar and search for %appdata%. But you can rollback the version if you dont want to wait. zulfikarfrombanbury, call Is your Hue Bridge connected and added to the Hue app? It requires an HDMI input and Smart TVs dont output the video signal. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? *Dolby Vision Enhanced Compability turned on (Hue Box)? I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. I think almost everyone will like to watch movies, listen to music and play games. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. The fix for this one is surprisingly easy. Setting the input device (Roku) to 1080p resolution makes the system work. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. If the apps data files get messed up, the app can start having performance issues. Enter the password for your Wi-Fi network when prompted. So, whats causing users to report connection issue after connection issue? However, the challenge here is to properly diagnose the problem, especially if its a technical problem. . The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Aug 21, 2020 5:09 PM in response to i_rina. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Once those devices are good to go, youll need the Hue app. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Save my name, email, and website in this browser for the next time I comment. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. any proposed solutions on the community forums. No, * Image on the television? I run my Xbox One X through the the play sync box and it supports. Yes I've tried everything you mentioned on your comment. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Your TV connects to the output with a short HDMI cable included in the box. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. But you can rollback the version if you dont want to wait. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube Users are divided on this particular feature. 4K does not work, yet. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. You can check the apps data files. They both sample video and audio output to your monitor and have your Hue lights react accordingly. And the Hue Sync Box connects to your router (via Wi-Fi). Related Reading: Is Philips Hue Z-Wave or Zigbee? Delete this folder. Hue Sync Box adds support for Siri control alongside - AppleInsider The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. APs are often best used for devices that dont need a 100% steady internet connection. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Navigate to the HueSync folder (Roaming or Local). If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. The system is composed of two standalone units, which are an app and a physical box. The last step is to install the new Sync app on your Mac or PC. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. User profile for user: Can we ask, have you tried any other configurations? Learn more about brightness. With our lights, sensors and switches, you can make your house the brightest home on the block . I found that many users have connection issues with their Hue Bridge. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. 1-800-MY-APPLE, or, Sales and So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). But you should ensure a steady internet connection for your Hue Sync Box. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. I have a 4K Apple TV and a Sonos Arc. Smart Home Point 2019-2023. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to.