It just happened again, 12 November 2021, at 1:20pm. Just say Alexa, Play Heart to listen live via the Heart Alexa skill. I checked out the trace log but unfortunately didn't see anything unusual on my end. If that doesnt work, go down the list until the problem is solved. Why does my Alexa stop playing music randomly? You can also clear the cache from Alexa by first tappingDevicesand doing the steps given below. That's why I created TheGadgetBuyer.com to help you pick just the right gadget for your needs! Open the Alexa app on a smartphone, tap the 'More' button on the bottom bar, tap 'Skills & Games,' tap 'Your Skills,' tap the music app that's not working, tap 'Disable Skill,' and tap 'Disable' on the next screen to confirm the action. After you choose your preferred services, select Done. . Why does Alexa keep disconnecting from the Bluetooth speaker? This is the main reason I have 8 of these **ahem** things is to be able to use the multi room music and pandora premium. Step 3. 2023 Pandora Media, LLC, All Rights Reserved. Disclaimer: Some pages on this site may include an affiliate link. So start exploring and see what this amazing voice assistant can do for you. You can also do a factory reset. Check the entire length of the power adapter to find any small glitches across the length. If youre having trouble connecting to Wi-Fi, make sure that the Alexa device is within range of your router and that there are no obstructions between the two. First, hold down the action button on the Echo for roughly 10 seconds. This is the easiest problem to fix and will be covered in the next paragraph. Alexa Requires a Reboot. First was that yes, pandora was down.. Second was that my Unifi FlexHD access point was randomly reassigning hosts ip's. Tracking down the fault can be difficult when the radio is functioning since it actually has power at that time. I had reset my echo. It still stops randomly, but now its all on Pandora. Echo 2nd generation. You can also use a can of compressed air to clean the port. Find and select iHeartRadio. This will delete all of your data and preferences, so be sure to back up any important information before proceeding. This will help turn OFF the alarm timer. 2. Why does Alexa keep cutting out when playing the radio? Thanks for posting to community, sorry to hear you're having trouble listening to Pandora on your Alexa. As an Amazon Associate, I earn from qualifying purchases. To get started, simply say Alexa to wake her up. o Ask Alexa: "How much battery is left?" o Use the Alexa app: Go to the device's Settings menu in the Alexa app. Alexa . Select the device you want to disable audio enhancements for, right-click on it, and select Properties . You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. If thats the case, its probably the Echo that doesnt connect. Open the Alexa app on your mobile device. In case the Wi-Fi connection is the culprit behind an Amazon Echo smart speaker not playing music, there are some other things users can try. If at any point you need help with a particular task, just say Alexa, help, and shell provide you with a list of possible commands. If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. For this, users need to open the Alexa app, tap ' Devices . If the charging is incomplete, charge it till it is fully charged. Users should also check if the two Echo speakers are connected properly. So first go to your. I have been a certified web designer for 17 years. Poor wi-fi connection? So bad on me for that one. You can also clear the cache from Alexa by first tapping. Alexa Echo Dot keeps disconnecting from Spotify because you may not have set Spotify as your default music player. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. Here's how to do it: Open the Alexa app on your mobile device. On the other hand, WiFi is a superior wireless technology that is less susceptible to interference. Rather than manually lowering the brightness when you get in bed, enable Night Mode. Once the device has restarted, try using it again. They have been working fine until recently. The author of Voltfixer.com is not a trained electrician or technician. A list of music services available on Amazon appears. Often, losing power connection results in the disappearance of the speakers most of the time. Wait 20 seconds and plug both devices back into the wall. But unfortunately, electronic devices are regularly plagued by bugs and software faults. ), link to Does Kasa Smart Plug Work With Apple HomeKit? 2.4) Check Alexa Activity. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. We suggest that you start with a tried and true fix for electronic devices: the restart. You have to ensure that the device and the app are on the same Wi-Fi network and make sure that Alexa remains turned ON. Why does Alexa keep disconnecting from Wi-Fi? You can set . One issue that could be causing the music to stop playing on the Amazon device is Wi-Fi connectivity. Here are some useful tips for solving your Echos connectivity problems. The webmaster of Voltfixer.com and the author(s) is not responsible for any loss in damages, financial loss and/or personal injury. Dust accumulates in the power port of your device if it is stored with an unplugged power adapter for very long. Required fields are marked *. In this blog post, well outline some tips that might help. You might be wondering what you can do to try and prevent this from happening. A pending factory reset can also be the reason. This Video Should Help: The "Alexa only plays one song spotify" is a problem that has been present for a while. Just installed Eero in my house and its now only playing one song at a time. Motivational and inspirational sources to all those parents to enjoy life with their babies, Home FAQ Why Does Alexa Keep Cutting Out When Playing Radio. Alexa may continue chopping audio and interrupting songs if there is signal interference. BBC Radio 4 . Like the title says, I have a 2nd generation Echo that keeps cutting out (Spotify). Type myTuner Radio in the search field and. Your devices all use dual-band WiFi if you havent heard of it. Never happens before this week, has been working for 2 years flawlessly. It's not like it's pausing, the music has kept pace as if it's still . Always consult with a trained electrician or technician. If Apple Music isn't working but TuneIn is, for example, try reconnecting the Alexa Skill for the music service acting up. Tap Mobile data, and then tap the switch next to . Check if the power source is in perfect working condition. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the above does not work, then reboot them. Most of your devices, including smartphones and PCs, use the 2.4 GHz band to connect to your WiFi network. Hold the button down until Alexa asks you to reset the device. Other Devices & Materials Causing Interference If the issue is with Alexa not playing music with another paired Echo device, Amazon says that a restart should fix the problem in most cases. To start playing the radio say, "Alexa, play [live radio station]." For example, "Alexa, play 6 Music" or "Alexa, play Radio 2." To find out what song or programme is currently playing on a live station say, "Alexa, ask BBC Sounds what's playing." Why does BBC sounds keep cutting out? You can tweak sound settings from the Alexa app. Youll have to resolve your Echos connection issue before you can use it reliably. Select iHeartRadio to launch the app and begin listening. Then, when it is time to turn on the Alexa devices the router/modem is all back to normal and all should be better. Tap Device Options, then Reset to Factory Defaults. You'll see a handy volume slider for alarms, timers, and notifications at the top of the Sound menu . But what if it doesnt work? Open the left navigation panel and select "Skills". If you want to hear the whole story, check out the About Us page! Continue listening by telling Alexa to play your favorite SiriusXM channels, shows on demand, or Pandora Powered Stations "on SiriusXM". You have to keep them at a distance from Alexa. The subwoofer or rear speaker cuts out or makes noise. Better known as the. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. It's always best to make sure your device is running on the latest software available to it. 2.3) Check Alexa Voice Recording History (Yep It's All Recorded!) Try switching the security protocol to just one of them. Using a wired connection is recommended in this situation. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. (Is it Hard to Set Up?). If your Amazon Alexa is cutting out, make sure it is properly plugged and the power cord is secure. However, restarting Alexa should not delete any of your data or preferences. Wait a few seconds when youre ready to switch everything back on. Why do BBC Sounds streams stop or cut out when listening on my Alexa device? Alexa can help you perform various tasks, such as making phone calls and playing music from different sources, including Amazon Music, Spotify, and Apple Music. using data, e.g. If that doesn't work or is already off, please try the following steps: Go to phone settings. The disconnection may be due to a re-pairing issue between Alexa and Spotify, uncleared data on both the apps, or even a pending Alexa reset. if you use a network level ad blocker such as AdGuard Home, Pi-hole, or an Eero router try try adjusting your settings to allow Pandora or trying adding "delivery-cdn-cf.adswizz.com" to an allow-list even if you're upgraded to an ad-free subscription. Your Alexa-enabled Echo speaker may stop working for a variety of reasons. Try to change your music preferences in the Alexa app: Go to the menu and select Settings. Can't link accounts or seeing a white screen after linking: I have linked my account and Alexa still tells me to link my account, or I have enabled the skill and Alexa tells me the skill is not enabled: You reset your SiriusXM Streaming username or password via the Online Account Center or from within the app or Web Player: I want satellite radio in each of my vehicles. Does Kasa Smart Plug Work With Apple HomeKit? This simply involves unplugging the speakers and plugging them back in. You should also check the Wi-Fi password and try to restart the modem and router. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. Hi! If nothing else helps, factory reset and starting from scratch will most likely do the trick. If you are having trouble streaming iHeartRadio on Android, here are a few troubleshooting steps you can try that may resolve streaming issues: Check your internet connection. Once the Skill is deleted, reinstall it to your Alexa account, set it up like new, and it should be back to normal. One of the most popular and go-to solutions for fixing any Alexa device when the music stops playing, or any other problem, is to unplug the device, wait for a minute and then plug it back in. Do my device settings affect what I can listen to? He is based in Loveland, Colorado where he worked for a newspaper for two decades and was also a content writer for a large marketing company. Next, check your internet connection to ensure that it is strong and stable. Hold down the action button on the Echo device for around 10 seconds. You speak into the void, and nothing happens. I linked it yet again and this time seems to have been the charm. By taking these simple steps, you can help reduce Wi-Fi congestion and keep your devices connected. Whether breaking down the latest smartphone release or diving into the intricacies of smart home technology, Kern approaches each topic with thorough research and a critical eye, ensuring that their readers always get the most accurate and useful information. Unplug the router, wait for thirty seconds and then plug it into the power supply outlet. In order to use Alexa, youll need to connect it to a Wi-Fi network. However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. Contact Us | Privacy Policy | TOS | All Rights Reserved. This is ridiculous. (Truth Revealed!). How do I tune my Alexa radio station? Usually I can repeat the request 2 or 3 times, and it will eventually start playing. Put it back after three seconds. The REAL Reason why Netflix looks Too Dark on your TV. If your Echo Dot stops playing music due to inactivity, it's likely because the device is running low on power. First, check to make sure that the device is properly plugged into a power outlet and that the power cord is securely seated in the device. If you enjoyed this article, check out our Why does My Alexa have a Red Ring? article here!