(Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. 18 April 2018. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. 30 July 2013, We found that people received care that met their needs. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! The hospital trust said concerns related to Mitie's offices. It is great to hear that you received excellent care and treatment in the Emergency Department. We carried out an out of hours, unannounced, focussed inspection. In AMU, you will also be reviewed by therapy services if necessary. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Patient Experience Team. Guest hospital is a satellite hospital which offers additional outpatient facilities. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. This review has been completed in response to the trust confirming that they were now compliant with this standard. Thank you so much to everyone that day. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. 1 April 2021. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. There were no clear criteria for patients that could be put into the fit to sit areas of the department. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. There were areas of poor practice where the trust needs to make improvements. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Acute Medicine Department - The Dudley Group NHS Foundation WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. We did not speak to people as part of this follow up review. Russian minister laughed at for Ukraine war claims. Requires improvement We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. They didnt look to see what information had been recorded but asked what my symptoms were. Staff were unable to describe what fit to sit meant or any criteria for this assessment. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. During 19/20 there were three CQUINs for SDEC. The complaints were analysed to look at trends, for changes to be implemented. We found that arrangements were in place to ensure that medicines were managed safely. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. There are six bands within the monitoring system so this Trust had a relatively lower risk. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Patient Experience Team. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Rowley Regis, Staff were not always using clinical judgement alongside NEWS scoring criteria. Bus operators. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Good In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. All the best and take care. the service is performing well and meeting our expectations. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Patient Experience Team. It is great to hear that you received excellent care and treatment in Maternity Department. Mill House Coffee is []. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Thank you again! As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Care records were not always written and managed in a way that kept patients safe. the service is performing well and meeting our expectations. 6 September 2018. Our mission is simple: Being the best because, we care. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. Visit https://www.careopinion.org.uk The emergency department (A&E) is busy and overstretched. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. For Covid-19 Test Results or Patient Portal registration please call the number below. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Patient Experience Team, review titled My visit to A & E after an accident. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. NX West Midlands. We are continuing to monitor progress against these. 2023 BBC. They tell me everything they're doing.". At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. I would recommend you, thankyou again. the service is performing exceptionally well. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Dudley Following streaming or triage in emergency departments (EDs), Specialists (e.g. Patient Experience Team. We received information from the trust and other bodies monitoring the trust. We saw much support for the trust, both from the public and from the local health economy. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Read about our approach to external linking. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. We found that people's complaints and comments were taken seriously and escalated when appropriate. It is great to hear that you received excellent care and treatment in the Emergency Department. People told us that they were given choices about meals and drinks so that they received things they liked. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. For more information on ratings, please visit medicare.gov. At conservative gathering, Trump is still the favourite. I want to especially thank the Published The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. WebFind a Physician or Specialty. This condition related to the provision of specialist medical in reach and support into the emergency department. I was induced after the consultant identified a large amount of fluid around my baby. review titled Amazing staff can't thank them all enough! AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. What we found is summarised within the overall summary. 111 service advised me all the information I had given them about my symptoms etc. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. About: This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Our mission is simple: Being the best because, we care. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. We have shared your kind comments with the team who will be pleased to learn of them. By choosing well, you will help to reduce the burden on essential emergency services. With his familys legacy gift, this vision will become a reality, said Peace. You canread more about our cookies before you choose. 8 June 2012. The numbers of reporting radiographers available could not meet the reporting demands of the service. Russells Hall Hospital 3 years ago. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We are thrilled to hear that staff were proffesional and efficient. Russells Hall Hospital / Accident and emergency They suggested I phoned 111. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Patient Experience Team. - we'll pass your stories to the people in health and social care who can make a difference. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. All the best and take care, We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. We were confident that these could be achieved quickly.Key findings related to the following: Published Covid-19 Release of Information Call Line: 256-215-7461 []. A fantastic level of care was provided for my daughter while here. There are no community services for inpatients or children and young people. The trust employs around 4,147 whole time equivalent staff (WTE). We are continuing to monitor progress against these. This was particularly evident in the category of adult majors. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. They said the symptoms indicated COVID. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. We don't rate every type of service. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. The hospital states this is the largest donation in Russell Medicals history. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. All rights reserved. To call the information desk from within the hospital, dial extension 7081. We are pleased to hear that you were impressed with the care and treatment you received with us. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Dudley Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Any other browser may experience partial or no support. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. We use this information to improve our site. Staff assessed and monitored patients regularly to see if they were in pain. there are some services which we cant rate, while some might be under appeal from the provider. Allied health professionals made up the largest group of staff required for imaging services. 4 years ago, I attended this unit after a visit to my gp. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. How could this website work better for you? When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Between October and December 2010, 507 surveys had been completed. We saw and were told that staff were responsive and provided people with appropriate support. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Browser Support AEC is part of the Same Day Emergency Care (SDEC). That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. There was insufficient senior medical and specialist oversight and in reach to the department. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. WebWe offer a 24 hour stroke service at Russells Hall Hospital. Even the food was great! Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Who has Care Opinion told about this story? We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Menu (Purple), High Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. We will publish a report when our review is complete. In 2011/12 33,000 ambulances turned up at our Emergency Department. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Inadequate Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Bed & Breakfast []. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. we have taken enforcement action. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. We spoke with 44 people who were using the service or their relatives. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Any other browser may experience partial or no support. DY1 2HQ, Posted via "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. - we'll pass your stories to the people in health and social care who can make a difference. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Most staff were complimentary and shared examples of how they were supported by their managers and teams. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Address We are centrally The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews The electronic tracking system did not allow for patients to be easily located within the department. Our rating of caring was good overall. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. The trust took immediate steps to put this right. Staff we spoke with did not realise this. All the best and take care. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. 17 October 2018.
Robert Foley Obituary, Who Sings Living Spaces Commercial, Articles A