You can view any fees associated with canceling your ticket under the My Trips section of your account. If you do not, for any reason, any refundable amounts will be forfeited to the airline. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Prices are not guaranteed until full payment is made. Please confirm which airline your credit is with by visiting My Wallet. All accommodation ratings are set by the relevant provider. We have unique discounts available for students and anyone under 30. We recommend that you consult with your doctor or specialist clinic before commencing travel. Refund Policy. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. Additionally, a small number of itineraries do need to be booked via an agent. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Bad. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. StudentUniverse AU has got you covered. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. All airline tickets must be issued in the name of the passport/photo identity holder. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. You should be aware that costs could increase closer to the departure date. If your query is not urgent, please expect a delay in receiving a response. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. In some cases, failure to present required vaccination documentation (e.g. Most Popular. Please see the chart below to see if your flight is eligible for these rewards. All refunds will be delayed until the situation stabilises. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. 5 months later I am still trying to get my $900 back from this scam. You must comply with local government regulations. Many airlines are offering to waive change fees for flights booked in the next few . If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). To confirm your travel arrangements you may be required to pay a deposit per person. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Please check your airline's policy. We know, its very confusing! You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. www.cdc.gov. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. First, they do not have a refund option. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Basic Economy . You must not make any booking unless you understand and agree with these Booking Conditions. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). The tuition rate in force for all programs is based either on program or modality. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Occasionally a travel service provider may have to make changes to your original booking. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Vote. Most airline tickets do allow changes for a fee, plus any difference in fare. Travelers are responsible for ensuring that they have all necessary travel documents and visas. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. This table is for informational purposes only. Sometimes airlines provide us with fares we cannot display online, even to our members. All prices are subject to availability and can be withdrawn or varied without notice. If this is not the case, you must let us know. There are also plenty of travel deals available to all young people (18-25 year-olds). A credit or debit card must be used to confirm any booking. However, ***** policy allows rescheduling of your flights until September 2023. No date changes are permitted outside of your tickets validity period. I have questions about baggage. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. These are intended to give a guide to the services and facilities you should expect from your accommodation. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Prices are subject to increase prior to the time you make full payment. However, sometimes the deal may not be available for all dates or to/from all airports. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Transport and accommodation providers have differing cancellation policies and rules. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. You should also confirm departure times for each onward flight. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. We thought so! Log in to your account on our website and go to My Wallet to view your credit. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. Airlines may deny boarding without the proper identification. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. For any fare we advertise, we first check to make sure there are some available seats. When you Log in or Sign up, ensure you do so with the traveler's info. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Some countries also require a machine-readable passport and/or unstamped available pages. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. One-way fares to non-US destinations can require special visas. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. They may change due to air traffic control restrictions, weather conditions or operational requirements. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Call us when youre ready to rebook and we can help you use credit. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Once you call, you can leave your number for a call back when we get to your place in line. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. The credit will be for the remaining amount of your ticket. Accommodation (if included) is based on twin share unless otherwise indicated. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. We advise travellers to retain sufficient local currency to meet these charges. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Save your details for a quick and easy checkout process. Details of these rights are published at EU airports and are also available from your airline. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. If your search has some of these special fares available it will be messaged in the search results. Most airlines have issued one free change and you may be eligible to cancel for future credit. It is entirely at the airlines discretion to provide you with a seat on a later flight. Failure to produce either may result in the provider refusing to honour the reservation. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. These include: In these instances, you would need to contact us for help completing your booking. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). All departure and arrival times on your flight ticket are provided by the airline and are estimates only. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. How much can I bring? However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. You will be asked to sign up or log in. Please know that we understand and empathize with your frustration over this situation. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Please refer to your airlines policy for more details on when your credit has to be used by. This is very common, just make sure you have the card holder's permission! If your airline is offering refunds, we can advocate for a refund on your behalf. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Masks are now mandatory in airports, train stations and other ports of travel. If you have a layover, you should check if there are transit requirements for that country as well. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please note that this does not mean that your order has been accepted. On the ticket, they have a link to go to the website of the airline. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. The airline will determine eligibility requirements for your companion prior to your purchase. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. It was officially launched in 2000 and remains a privately-held company. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Standards and ratings may vary between countries, as well as between providers. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. We understand a lot of events have been cancelled due to concerns over COVID-19. Good. Your travel credit is associated with your original booking. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. you may have booked a United ticket that was operated by a partner airline). In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please allow adequate time to obtain any such advice or documents. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Your order constitutes an offer to buy a product. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. We may correct any pricing errors on our website at any time. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Most of our deals are available to be purchased online. Conditions can change rapidly in a country at any time. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Business Details We cannot guarantee that the travel service provider will credit you with point for your booking. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and .
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