to view items already found and changes like replacements and refunds. Preparing for the Order. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . When it's time for delivery, you'll see a message in the Instacart app's order screen. The page contains the list of items, a map, the shopper's name, and delivery details. Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Navigate to the top-left corner of the site on the Instacart app. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Item availability and terms are subject to change without notice. Tap Go to Checkout and scroll down to Delivery Tip. Use Next and Previous buttons to navigate Shop and pay online or in the Sam's Club app. Site version: 662a6a3. Use the search box in the app or on the website. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] Although commonly used for special items not currently available at delis, seafood bars, and butcher counters, special requests can come from anywhere in the store. Thanks to all authors for creating a page that has been read 15,409 times. To create this article, volunteer authors worked to edit and improve it over time. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? Note certain items, such as alcohol, may not be added after your order is placed. This is happening to me today. After placing your order, you can select replacement items if the item you want is out of stock. These images are intellectual property of someone else, and Instacart will re-use them if necessary if they find it necessary to add the item to the database once found. To create this article, volunteer authors worked to edit and improve it over time. Check out this step-by-step guide to create your account and place your first order. Sam's Club same-day delivery in Edinburg, PA. Order online now via Instacart and get your favorite Sam's Club products delivered to you in as fast as 1 hour. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. Thanks to all authors for creating a page that has been read 46,717 times. If there is more than one store of that brand available in your Instacart city (Instacart Shoppers know these cities as "zones"), be careful not to place items in more than one cart at a time (especially if you aren't a Instacart Express customer yet)! Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. Tap the 3 stacked horizontal lines in the upper left corner. Ive ordered several times through Instacart but this is the first time Ive been unable to add to an existing order. For best results, download the latest version of the Instacart. Park in a Curbside Pickup spot, and we'll load your car for you. Tap the current order. At checkout, continue to the Say thanks with a tip page. Note certain items, such as alcohol, may not be added after your order is placed. Instacart told TechCrunch in an email that there's a $10 minimum if you want to order from an additional retailer. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. However, Instacart Shoppers can choose what customers and orders they want to take. at the top of the screen to talk to your shopper. : Your shopper selects the best possible replacement. Log in to help us get you to the right help quickly. At the top left, click the 3 horizontal lines. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Tap Order history. Tap the plus or minus symbol to increase or decrease quantity. Click Cart in the top right. When your personal shopper begins working on your order, youll see a message in the Instacart app. Replace items on website. So I guess you just have to have most of your order ready before you reserve a slot. The Remove button will remove all units of the item altogether in one press of the button. The page contains the list of items, a map, the shopper's name, and delivery details. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Instacart Pickup. At the top left, click the 3 horizontal lines. Include your email address to get a message when this question is answered. For best results, download the latest version of the Instacart app for iOS or Android. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. Please note: If your gift contains alcohol, you must show a valid ID at delivery. For best results, download the latest version of the Instacart. Begin typing to search, use up and down keys to navigate, enter to select. The average salary of a CSR is around $35,500 annually; the qualification usually asked for is high school or GED. Confirms that the order was delivered to the address provided. Select the order you want to cancel by scrolling down the list. This is part of the onboarding process for an in-store shopper. 1. On a store's homepage, tap View More next to Buy It Again. Scroll to the bottom of the delivery screen and tap, . Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Tap Change. To create this article, volunteer authors worked to edit and improve it over time. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost. Tap Account > Your orders. Your groceries will be on their way in no time. Tap the current order 4. Well let you know in your order screen if that happens. Add instructions for how you want your order shopped and/or delivered. Click Cart in the top right. You can search the catalog or choose a replacement from a list of suggestions. Tap the item you want to edit. That being said the best way is to text your shopper after they start the shop with the specific item or items you want and increase your tip by about a dollar per item. Mistakes happen. . Try searching for 1 keyword (for example, searching for. From the checkout page: Click or tap Review to review items and add instructions; After you ordered: Visit the Order page to review your items and add any instructions; Item instructions carry over to future orders. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Tap them before adding your quantity to the cart. Add a photo of the item, if necessary. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. Tracking your order in progress. To favorite an item, select the item and the heart icon below it. Shopper pays the bill through Instacart's prepaid debit card which is accepted at the grocery store. The tip will be split between the two Shoppers. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. You'll be asked to add a delivery address and your payment information. If possible, know what each store carries. . to review your notes when ordering the same items in the future. Tap the order you want to update. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. Contains the list of items divided into found, replacements, in progress, and refunded. Recognize what's not able to be ordered and delivered. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Placing an order. You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before its been shopped). For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. You can customize colors and add your logo to the top of the page. Log in to help us get you to the right help quickly. Tracking your order and delivery. Search for specific items or browse by department. Adding items after checkout. If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app. They can also decline orders with a low tip. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. If you still cant find the item you want, Please keep in mind that there are some items that arent available at all retailers and markets. Your developers can integrate the selected capabilities through REST API calls using any language, such as Java or Python. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. You can view your favorites under the Buy It Again category on a stores homepage. Add items to your cart. Log in to help us get you to the right help quickly. Prompts customers to review changes before checkout. Has anyone else experienced this? Your delivery driver sees these instructions when they start heading your way. Tap Your orders. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; Instacart hosts the Order Status page. Note certain items, such as alcohol, may not be added after your order is placed. Contactless delivery is available with our "Leave at my door" option. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Tap the "Rate Order" button at the bottom of the screen. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Defaults to false. Check your account to ensure you are getting points for these trips. Scroll to the bottom of the delivery screen and tap, . On a stores homepage, tap View More next to Buy It Again. Here's how it works. It has no effect on the customer role. Find your item. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","bigUrl":"\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/347px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","smallWidth":460,"smallHeight":742,"bigWidth":347,"bigHeight":560,"licensing":"