To learn more visit us athttps://www.ttec.com. Want more insights every month, delivered to your inbox? TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Reduce cost and improve CX with recommendations from your front-line employees. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68
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We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. 28 44
Get the agile tools to transform your total experienceone stage at a time. 0000074155 00000 n
Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. What You'll Be Doing . journeys, 5 digital transformation
Subscribe to our free digital CX publication, the Customer Strategist. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). What You Bring to the Role. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 When you have a great customer experience you know it. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. 0000124950 00000 n
When it comes to your customers, only the best technology will do. What you'll be doing: 0000007921 00000 n
Fourth Quarter 2022. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Learn why we use cookies and how to manage your settings. Your industry has its own set of challenges. ", Marty Deghetto will retire from TTEC on November 2, 2020. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Experience our comprehensive technology ecosystem. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. We make it a point to make sure all our employees feel valued and . TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. r\a W+ Financial highlights for the two segments are provided below. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. from 8 AM - 9 PM ET. Upselling products and services to existing customer base . Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. 0000116041 00000 n
Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. Effective tax ratefor the full year is estimated between 22 and 24 percent. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . 0000194413 00000 n
We're here to help. Koskovich was previously COO at Telus . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T&
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The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000001450 00000 n
delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Find and engage customers across all channels to accelerate growth. Improve your business performance in any economic environment with our rightshoring and automation approach. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Get the agile tools to transform your total experienceone stage at a time. 0000009072 00000 n
Cision Distribution 888-776-0942 Eliminate friction and create value for your customers and employees. Get the agile tools to transform your total experienceone stage at a time. From data to insight, and insight to business value. It operates through two segments: TTEC Digital and TTEC Engage. Omnichannel, CRM, Automation, AI, we have them all. Forward-thinking companies view customer experience transformation as an investment in the future of their business. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Not only will . 0000119952 00000 n
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The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. The result is a dizzying array of challenges for companies and government entities alike. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. We combine leading technology partnerships and the CX expertise to enable your success. trailer
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Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. hb``Pf``AX8> 9K?0bF The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. Privacy Policy. Locations. "I am thrilled to welcome Shelly to the TTEC family. And, when that experience makes customers and employees happy, its an investment that sustains itself. Business transformation begins with innovative customer experience strategy and insights. 0000032457 00000 n
"I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". There are three types of analytics. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. We combine leading technology partnerships
About Us. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000017350 00000 n
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Operating Income was $168.5 Million or 6.9 Percent of Revenue. 0000030939 00000 n
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Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience.