And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Some flights with our other airline partners may also earn AirpointsDollars. TWG Head of Customer Loyalty & Engagement. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Pro-tip: sign in to the website first, for the best Oscar experience. AirNewZealand will never ask you for your password on the phone or in an email. Onboard your flight. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. Here's a simple guide to get back on course and make the most of your rewards. Still got questions? More about earning. Your Airpoints number if you have an Airpoints related enquiry. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Don't share your personal information online. These points can later be redeemed on your flights, rental cars, hotels and more. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. Airpoints Terms & Conditions. You can continue earning with our Airpoints partners during this time. How can I find out when flights from my city are on sale? align-items: center; You must be able to send us evidence of the correct or new name so that we can update it. Air New Zealand has apologised after some of its airpoints members have had their information stolen. Thank you for your patience. There are many ways to earn AirpointsDollars - to find out more,click here. Airpoints help. TTY users phone 133 677 then ask for 1800 132 476. What should I do? Every tier Silver, Gold and Elite offers a specific set of benefits. I already have a airnz account That's great! On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Just because a website starts with https does not mean it's safe. Airpoints enquiries - New Zealand 0800 247 764. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. Airpoints Terms and Conditions apply. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. Air New Zealand Internet Banking. What time do greenlight deals go on sale? The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. You will then be able to enter a new password. You can now sign up to receive grabaseat email alerts. What happens to my AirpointsDollars if I move away from Australia? Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. Your details will all be filled in for you. Update your contact information. Please note: Online Services is not currently available for residents of Continential Europe. If you have your Airpoints number and password. See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. Visit www.hsbc.com.au or call 1 300 30 8 880. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. No, AirpointsDollars can only be earned, not purchased. } You can use a credit card or debit card for this. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. If you change your country of residence from Australia, your AirpointsDollars balance will be converted. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. } Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. Watching your Airpoints Dollars and Status Points add up is easy with your online account. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. https://ib.airnewzealandcreditcard.co.nz/login. Sometimes email filters inadvertently put emails into the junk box. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Please report it to us. Please sign in with your Airpoints details by clicking on the link below. Over 2,700 flights are booked daily with the help of Airpoints. Just ask "What is my credit balance?" width: 100%; If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. You'll see how many AirpointsDollars you can earn when you spend with them. Yes they are. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. Please note we are not reissuing Airpoints cards now. Tel: 1800 00 55 63. Visit airnewzealand.co.nz/koru for details. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. I forgot my grabaseat password or user nameYou can reset these at any time. Once your password is compromised on one site it could be used on others. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). You also won't need to enter all your details and have someone snaffle it from under you while you're typing. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. It's easy to change your personal information. .content.header-bottom .usp-content > div { You can register for email alerts, bringing our best deals to your inbox each morning. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. and he will do his best to retrieve it for you. Learn more about multi-factor authentication. You can also purchase a Star Alliance upgrade using AirpointsDollars. .content.header-bottom { width: 33.3333%; If you want to add a bag to your booking, you can do so here. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. A password manager stores all your passwords securely, so you do not need to remember them. Does this mean I will automatically get all other AirNewZealand email notifications? Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. } If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. What to do if you travel under a different name. 3 Status Points are earned on applicable credit cards only. Understanding your online account. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking .content.header-bottom p { The family name used for the original booking. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. Can I exchange my AirpointsDollars for cash? You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. Username Cancel Airpoints Dollar tiers and earn rates, as applicable, are subject to change. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. These fares are only available online for one day only or until sold out. display: none; Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. Online and mobile check-in. You can click on the "find more dates" button to search for other dates. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). You can use AirpointsDollars to pay for Koru membership. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. It also generates unique and strong passwords for your use. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Airpoints is AirNewZealand's loyalty programme. How can I update my personal information and contact details for Airpoints? You will need your booking reference and the last name on the booking. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. .content.header-bottom .usp-content > div { At least daily and sometimes more than once a day. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. display: -moz-flex; AirNewZealand lounge passes are not available for purchase. Domestic. Your Airpoints number if you have an Airpoints related enquiry. Sign up for grabaseat alerts. You'll see your Airpoints number and profile name displayed on the top right of your browser window too. New deals go on sale every day and they are available any time from midnight. display: block !important; If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Offer is limited to new applicants only. A password manager stores all your passwords securely, so you do not need to remember them. When do international fares go on sale? For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. You must always gift a whole reward. Find out what you canspend your AirpointsDollars on. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. I have recently changed my name, how does this affect my Airpoints or Koru membership? Simply click on the "sign in" button on. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. Air NZ Booking Assistance: 0800 737 000. There is a NZD $5 fee for topping up your balance. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information.
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