Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Check to see if they have an online lodge system. The customer service was super helpful and I got the ticket value back and it sold super quickly. More Info. I reported the scam to my credit card provider! What gives? Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. , please contact the Customer Service team directly for further advice about your Refund. Requesting a Refund. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Like. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Are Refundable tickets available through Ticketek Marketplace? Instead I was sent the PDF email after the show. Confirmation that the document cannot be replaced in time for the Booking. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. I just resold a ticketek ticket on Tixel. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. New comments cannot be posted and votes cannot be cast. If they mean no-shows, then so be it. It's about $1500 and I have no idea what to do next. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Fire A report from the fire service and/or police. In event of a Refund Application the English language version shall be the basis of settlement. This is not an insurance policy. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Times are approx. On-top of that you cant call anyone to purchase ticketsTerrible. Forcing people to own smart phones is not giving people choice and freedom. They gave me specific number to call to move tickets. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. All Theatres and productions and sporting events should seek alternative partners. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Don't EVER buy for a friend, NIGHTMARE. If you've forgotten your account details, never fear we also . Create an account to follow your favorite communities and start taking part in conversations. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Hands down. Presented by:
What is the Ticketek Marketplace Terms and Conditions for? Safe, Fast and Verified Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Poor service really. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Then I looked on Trustpilot at their reviews and really started to worry! So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. :(, tails, they sent an email saying they has processed the refund. Can I use a Ticketek gift card or voucher? A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. I will never purchase anything with you again. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Any temporary relocation for work must be for a period of at least 3 months. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Further details in the disclaimer. Confirmation of failure or disruption of the public transport. The office was just as bad as the ticket fees would have you believe. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Where the examination is being provided by a commercial business (not by an educational board). Absolutely appealing customer service!!!!! Why should I buy from Ticketek Marketplace? Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I would and do prefer not to use their services. etc.WHERE IS THE ACCOUNTABILITY? Are Refundable tickets offered on Gift Voucher sales? . The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. NEVER NEVER again. means the unforeseen change of the date of an examination that. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. ProductReview.com.au has affiliate partnerships. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Companies can ask for reviews via automatic invitations. Proof that the passport has been reported to and cancelled by your Government Agency. Youmade an unsuccessful request for annual leave for the date of theBooking. Why is this company even allowed to operate?????? It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Abhorrently bad process for handling refunds and rescheduling due to illness. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. is cancelled or postponed by the provider. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Ticketek takes the issue of scalping seriously. Many of us haven't booked on line since COVID started, The site is worse than I remember. Its a disgrace. are the business owner or registered Director, or a member of. Our integration means you can list tickets for resale directly from your Ticketek account. Send them an inquiry many times and they are not answering! Verification can help ensure real people write reviews about real companies. Worst website and app I have ever used!!! IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I was certainly given the runaround by others who I had dealt with. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The call centre shut the phone to the customer's face.. Basically, because they're the only game in town, and they can do whatever they fucking like. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Therefore, it's impossible to speak to an actual person. I sent a message via the website and got the pdfs a day or so later. Hopeless website. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Emergency Services Police, Fire and Rescue Service or other Emergency Services. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> There is not one good review about this dodgy company. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Press question mark to learn the rest of the keyboard shortcuts.